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Boston Property Management Services

Tenant Services Frequently Asked Questions


1. How do I pay my rent?
Rent must be paid using the Paylease website. View Payment Instructions.

2. Who do I contact for maintenance?
For all non-emergency maintenance requests, please contact your property manager directly. Their cell phone number should be listed on the front page of your lease under Maintenance and also in your move in packet.

3. When will I get my security deposit back?
Your security deposit has been held in an interest bearing account in one designated tenant’s name. The deposit will be mailed out to that person in full within 30 days after your lease expires.

5. How do you divide returned security deposits?
We don’t. Security deposits are returned to the one person designated on the account. It is their job to distribute it to any other roommates.

7. I want to sublet. Do I have to do anything?
Yes, you must have written permission to sublet from your property manager. Please follow these instructions carefully.

A. You must find someone to sublet your room- we cannot help you with this. You are responsible for all rent until a sublet is found and approved by your property manager.

B. When you have found someone, email your property manager with your address, full name, phone number, name of sublet, sublet’s phone number and the exact dates they will be moving in and out of your unit.

C. The sublet will then need to complete an application and cosigner form, if applicable, and be approved by your property manager. Once approved, you and the sublet will also need to sign a sublet agreement that your property manager will draft prior to move in.

D. There is a $20 credit report fee that must be paid by the current tenant on the lease.

E. There is a $200 subletting fee that must be paid by sublet before moving in

These fees and all paperwork all must be done BEFORE the sublet moves in. After you receive written approval, the sublet will be allowed to move-in on the date that was given as their official move-in date.
Please note: If you do not follow these guidelines for subletting you will be in breach of your lease and there will be reasonable cause for eviction.

8. What utilities have to be in my name?
National Grid / Keyspan – Gas & sometimes Electric (depending on town)
You can start/stop a Keyspan account by calling 617-469-2300 or 800-233-5325.

You may also wish to visit their website.

Nstar – Electric
You can start/stop an Nstar account by calling 800-592-2000 or clicking the link below    

Comcast -Cable/Internet
Reynaldo Cuellar
Mobile: 617-285-5815

Justin Freeman
Mobile: 617-716-9167

***Please mention discount code #7 for our company discounts.

9. I want to renew my lease what do I have to do?
For all leases, we send out lease renewal request letters with the date you have to reply by prior to your renewal date listed in your lease agreement. If you want to renew, please contact your property manager immediately to resign a new lease. Failure to resign a new lease before your renewal date may result in your apartment being listed on the market.
If you do not want to renew, please notify your property manager and they will relist the apartment. If we do not hear from you by the date listed as your renewal date, we will assume you are not renewing and your apartment will be listed on the market.

10. What do I do with trash?
You will be provided with either designated dumpsters for your building or trash bins with lids at the property. The only exception to this is if your property is in Malden where you have to use the blue City Trash Bags for all trash removal.
It is your responsibility to keep trash covered and away from rodents in the provided bins at ALL times. All trash must be put on the curb after 5pm prior to trash pickup nights and all bins must be immediately returned to their designated storage spaces the day of trash pickup. If you need more trash bins at your property, call 617-208-2166 to put in a maintenance request. For more information on pickup days, please contact your property manager.

11. I locked myself out. What do I do?
Please contact your property manager directly on their cell phone for all lockouts. There is a $100.00 charge for a lockout during business hours (9 am to 5 pm) where someone has to come let you in and is payable at the time of the lockout. If your property manager is not available, you may call 7a's Locksmith in Allston at 617-254-3742 and pay for the charges. Upon termination of lease, all keys, including mailbox keys must be returned. Tenant(s) will be charged $50.00 for each key that is not returned.

12. I lost my key how do I get a new one?
Call your property manager to get a new set of keys.  Depending on the unit you can be charged up to $50.00 for replacement key (including mailbox keys). We cannot give you the new key until you pay the replacement key charge.



Not sure you're able to tackle the maintenance issue? Click the "Maintenance" button. You'll be taken to a non-emergency maintenance request form.
If this is an emergency, please call 911.


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